Terms and Conditions
Effective Date: Starting on 1st January, 2026Last Updated: 1st January, 2026
1. Introduction
Welcome to Smart Apparel Solutions (Pvt) Ltd’s online shopping platform. These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products through our e-commerce platform. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.2. Definitions
- “Company,” “we,” “us,” or “our” refers to Smart Apparel Solutions (Pvt) Ltd
- “Website” refers to our online shopping platform
- “User,” “you,” or “your” refers to any person accessing or using our website
- “Products” refers to sewing machines, accessories, and related items offered for sale
- “Order” refers to your request to purchase products from our website
3. Eligibility
Age Requirement
You must be at least 18 years of age to make purchases on our website. By placing an order, you represent and warrant that you are of legal age to enter into a binding contract.Account Registration
- You may be required to create an account to make purchases
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to provide accurate, current, and complete information during registration
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
4. Products and Services
Product Information
- We strive to display our sewing machines and products as accurately as possible
- Product descriptions, images, and specifications are for informational purposes
- We do not warrant that product descriptions, colors, or images are accurate, complete, or error-free
- We reserve the right to correct any errors, inaccuracies, or omissions at any time
Pricing
- All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated
- Prices are subject to change without prior notice
- The price charged will be the price displayed at the time you place your order
- Prices include applicable taxes unless otherwise specified
- We reserve the right to correct pricing errors, even after an order has been placed
Product Availability
- All products are subject to availability
- We reserve the right to limit quantities of products offered
- We may discontinue products at any time without notice
- If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product
5. Ordering and Payment
Order Process
- Adding items to your shopping cart does not guarantee availability or price
- An order is complete when you receive an order confirmation email from us
- We reserve the right to refuse or cancel any order for any reason
Payment Methods
We accept the following payment methods:- Credit and debit cards (Visa, Mastercard, etc.)
- Bank transfers
- Koko buy now pay later Payments
- Cash on deliveries
Payment Terms
- Payment must be received in full before products are shipped
- All payments are processed securely through our payment gateway
- You agree to provide current, complete, and accurate payment information
- You authorize us to charge your payment method for the total order amount
Order Cancellation by Company
We reserve the right to cancel or refuse any order if:- The product is unavailable or out of stock
- Pricing or product information is incorrect
- We suspect fraudulent or unauthorized activity
- We cannot verify or authenticate your order or payment information
- You fail to meet eligibility requirements
6. Shipping and Delivery
Shipping Policy
- Shipping costs and estimated delivery times are displayed at checkout
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by shipping carriers or circumstances beyond our control
- Risk of loss and title for products pass to you upon delivery to the carrier
Delivery Address
- You are responsible for providing an accurate and complete delivery address
- We are not liable for products delivered to an incorrect address provided by you
- Undeliverable packages due to incorrect addresses may incur additional shipping charges
Inspection Upon Delivery
- You should inspect products immediately upon delivery
- Report any damage or defects within 48 hours of receipt
- Failure to report issues promptly may affect your ability to return or exchange products
7. Returns and Refunds
Returns and refunds are governed by our separate Refund and Return Policy. Please review that policy for complete details on:- Return eligibility and timeframes
- Return process and procedures
- Refund processing
- Exchanges and replacements
8. Warranties
Product Warranties
- Sewing machines and products come with manufacturer warranties as specified
- Warranty terms are provided with each product
- Warranties are subject to the manufacturer’s terms and conditions
- We are not responsible for manufacturer warranty claims beyond facilitating communication
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW:- Our website and products are provided “as is” and “as available”
- We make no warranties, express or implied, regarding the website or products
- We do not warrant that the website will be uninterrupted, error-free, or secure
- We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim
- We are not liable for damages resulting from product use, misuse, or installation
- We are not liable for delays, non-delivery, or service interruptions
10. Intellectual Property
Ownership
- All content on our website, including text, graphics, logos, images, and software, is our property or licensed to us
- Content is protected by copyright, trademark, and other intellectual property laws
- Our company name, logo, and product names are our trademarks
Restrictions
You may not:- Copy, reproduce, or distribute website content without permission
- Modify, create derivative works, or reverse engineer our website
- Use our trademarks or branding without authorization
- Frame or link to our website in a misleading manner
11. User Conduct
You agree not to:- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the website’s functionality
- Upload malicious code, viruses, or harmful content
- Impersonate any person or entity
- Collect user information without consent
- Use automated systems (bots, scrapers) to access the website
12. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices as described in the Privacy Policy.13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for:- The content, privacy policies, or practices of third-party sites
- Any damages or losses caused by third-party sites
- The availability or accuracy of third-party sites
14. Indemnification
You agree to indemnify, defend, and hold harmless Smart Apparel Solutions (Pvt) Ltd, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:- Your violation of these Terms
- Your use of our website or products
- Your violation of any rights of third parties
- Any fraudulent or illegal activity
